Refund Policy
At Clearpacity™, we understand that sometimes a product may not meet your expectations or needs. That’s why we have a straightforward refund policy in place to ensure your satisfaction!
If you are not completely satisfied with your purchase, you have the option to request a refund within 30 days of receiving your order. To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition that you received it.
To initiate a refund, please contact our customer support team at info@clearpacity.com. Provide your order number and a detailed explanation of why you are requesting a refund. Our team will review your request and will be happy to guide you through the process!
Once your refund request is approved, we will provide you with a return shipping label. You will be responsible for the return shipping costs, which will be deducted from your refund amount.
Upon receiving the returned item, our team will inspect it to ensure that it meets the refund criteria. If everything checks out, we will process your refund within 5 business days. The refund will be issued to your original payment method.
Please note that certain items are exempt from our refund policy. These include personalized or customized products, as well as items that are marked as final sale.
If you receive a defective or damaged item, please contact us immediately! We will work with you to resolve the issue and provide a replacement or refund, depending on the circumstances.
For any further questions or concerns regarding our refund policy, please don't hesitate to reach out to our customer support team. We are here to assist you and ensure your satisfaction with our products!